Do you accept book donations?
The Friends of Penfield Public Library gladly accept donations of books, DVDs, CDs, puzzles, books on CD, computer software, and games year-round. They are unable to accept magazines, records, cassette tapes, VHS tapes, encyclopedias, or damaged books.
Where to Donate
Donations are accepted at the back of the Community Center (door next to brown shipping container) on Monday, Tuesday, Thursday, Friday, and Saturday between 10:00 AM and 1:00 PM. Donors should ring the doorbell to alert Sorting Room volunteers to their presence. Donations must be placed into the custody of Sorting Room volunteers and not simply dropped off. Small donations of one or two bags may be brought to the Circulation Desk during library open hours.
Donation Drop-Off Hours
Monday: 10:00 AM-1:00 PM
Tuesday: 10:00 AM-1:00 PM
Thursday: 10:00 AM-1:00 PM
Friday: 10:00 AM-1:00 PM
Saturday: 10:00 AM-1:00 PM
Do you have Hoopla?
Yes, we offer Hoopla to our Penfied patrons! Up to five items are available per library card per month. You will need your Penfield Public Library card number to create your free Hoopla account. Hoopla is made available to Penfield patrons through a generous contribution by the Friends of the Penfield Public Library. Enjoy!
Can I reserve a library item?
Place an Item on Hold from Another Library
You may place an item on hold from the Monroe County Library System catalog to have it sent to the MCLS library branch of your choice. Some libraries charge fees for items placed on hold - please check with your library of choice ahead of time.
Reserve an Item on the Shelf at Penfield Public Library
Call the Information Desk at (585) 340-8720 to reserve an item currently on the shelf at Penfield and have it held for you free of charge.
Borrow an Item from Outside of the MCLS
Find out how you can borrow an item that's not listed in the Monroe County Library System catalog via an interlibrary loan.
Do you offer free computer and/or internet access?
Public Computers
Come use a computer to browse the web, work on projects, and more! You may use your Monroe County Library System card to log in or you may pick up a guest pass at the Information Desk if you do not have a library account.
Laptops
Use your library card to check out a laptop at the Information Desk to use in the library.
Wifi
Come enjoy high-speed wireless access on your mobile device. Connect to the network titled "Penfield Library"; no password required.
For how long can I borrow materials?
Most books, CDs, books on CD, Playaways, CD-ROMs, kits, holiday items, and magazines can be borrowed for three weeks. Many of those items may then be renewed for another three weeks, provided no other patrons have requested that title.
New adult fiction books may be borrowed for three weeks and are renewable if there are no holds (holds are when another patron requests a title that is checked out or from another library). Speed reads and museum passes may be borrowed for one week; nonrenewable.
Most DVDs and Blurays may be borrowed for one week and are renewable. Multiple-disc DVDs and Blurays (e.g., a season or set of a TV series) may be borrowed for two weeks and are renewable.
Video games may be borrowed for one week and are renewable; each family may have up to three games checked out at any given time.
Build Your Own Book Club books and tote bags may be borrowed up to eight weeks; nonrenewable.
I forgot to bring my library card with me to the library; can I still check out items?
Yes, you may check out library items as long as you can provide circulation staff with photo ID and proof of address (e.g. up-to-date driver's license, passport + car registration, school/work photo ID + utility bill, etc.).
However, please note that in the event that our computer system suddenly experiences an outage, we will need a library card present to be able to check things out to you as we will be unable to look up your account with ID such as a driver's license.
I can't find my library card; how do I get a replacement?
You may request a new library card at the Circulation Desk. There is a $1.00 replacement cost which can be paid at the time of the replacement or applied to your library account to be paid at a later date. Please be prepared to present photo identification with your name and proof of address on it (e.g., up-to-date driver's license, passport + car registration, car registration + picture ID, etc.).
Stolen Library Cards
If your library card has been stolen, report it immediately by calling either (585) 428-8180 or your local library. You are responsible for any materials borrowed until the theft is reported. Upon presenting photo identification and proof of address, you may purchase a replacement card for $1.00.
I don't live in Monroe County; can I still get a library card?
Yes! You can apply for an out-of-county library card at the Circulation Desk at PPL or you can apply online. Learn more about how out-of-county library cards work, why they have a fee, and which libraries can issue out-of-county cards in person.
How much are overdue fees for items that I return late?
Penfield Public Library does not charge overdue fees for children’s or young adult items. Adult items accrue 10¢ per item each day past their due dates; mobile hotspots and VIP passes accrue 35¢ per day. When borrowing items from another library, please be aware that every library differs in how much it charges for its materials.
Items not returned will be assessed as “lost” and replacement costs applied to the account. If a lost item is found within one year and returned in good condition along with your receipt of payment, you may be eligible for a partial refund. If your account accrues $20 or more in fees, your library card will be automatically suspended until your balance can be brought below $20.
When fees total $35 or more, an automatic referral is triggered to Unique Management Services, a collection agency contracted by Monroe County libraries. The referral adds a $20 fee to your library card account. If you ever have difficulty renewing or returning items that are coming due or are currently overdue, please reach out to us and we’ll do our best to accommodate your needs.
What is a collection fee?
A collection fee of $20.00 is applied when a cardholder's account reaches $35.00 and over in fees. It is the policy of the Monroe County Library System to submit patron accounts which have reached the $35.00 threshold to a collection agency.
Can my account keep track of what items I've checked out in the past?
Yes, you can enable your library account to track your loan history by logging in to your Monroe Count Library System account and selecting "Opt-In & Notifications" from the "Account Summary" page. Under "Loan History Opt-In", check the box for "Loan History" and click "Save" at the bottom of the page. From this point forward, your loan history will be trackable by you. Please note: this feature cannot retrieve your loan history from before the time you opt in.
I think I've lost a library item; what happens now?
Contact the library that owns the item to find out what its policy is regarding lost items. If you don't know the owning library, you may contact any library branch with your library card number at hand to find out. If you believe you have lost a Penfield Public Library item, please call the Circulation Desk at (585) 340-8720, and we will be happy to assist you.
What happens if an item is returned with damage or missing a part?
Damaged Items
An item returned with damage will be forwarded to the library that owns the item to be assessed by a staff member. The staff member will then contact the cardholder. The item will remain checked out to the account for this period of time.
Items Returned Missing a Part
Items returned missing a part (e.g., a DVD case returned without the disc) will be forwarded to the library that owns the item. A staff member of the owning library will then contact the cardholder. The missing pieces must be returned directly to the owning library (e.g., if you return a Penfield DVD case at Brighton, you must then return the corresponding disc directly to Penfield). The item will remain checked out to the account for this period of time.
Why is an item I returned still showing up on my account?
An item returned with damage or missing a part will remain checked out to the patron's account, and a library staff member will be in touch to help remedy the situation. To find out why your item might still be checked out to you, or to request assistance with your case, please call us at (585) 340-8720.
Does my library card expire?
For Monroe County residents, registration will expire yearly and will be updated automatically if your card is in good standing and has been used recently. If your registration expires, you will receive an email notification and will be asked to verify your information and present ID upon visiting the library.
For out-of-county library card holders, you can renew your card at the Circulation Desk at PPL or renew it online.
What do I do if my address or phone number changes?
Please notify us if your address or phone number changes. You may update your contact information online or by phone at (585) 340-8720.
