A: You can go to www.monroecounty.gov to view and print a copy of your tax bill.

A: Current year receipts/statements are available online at www.monroecounty.gov . If you check the box in the upper right hand corner of the payment stub and include the stub with your payment, the Tax office will mail you a receipt.  You can also call the Tax Office (585) 340-8626 and we can email one to you. 

A: All exemption-related questions are handled through the Assessor’s Office (Town Hall second floor, (585) 340-8610).

A: Contact the Tax Office at (585) 340-8626 and we will make sure one is mailed to you.

A: For permanent address changes, please contact the Assessor’s Office (585) 340-8610.

A: It takes 10-12 weeks for a deed to come from Monroe County to the Assessor’s Office and be recorded into the tax system. We mail duplicate tax bills for taxes to new homeowners when we get the notice from the Assessor’s Office.

A: A credit card payments option is available through the Monroe County website www.monroecounty.gov. There is a 3% convenience fee for this option. Instructions for locating your information on their site can be found here. LINK (http://www.penfield.org/index.php?pr=Tax_Receiver)

A: Please call the Tax Office (585) 340-8626 to make arrangements for the bill to be sent to your temporary address. You will need to do this annually.

A: Town and County Tax bills are mailed the last business day in December. If you do not receive your bill in the mail by January 8, please call the Tax Office (585-340-8626).


School Tax bills are mailed the last business day in August. If you do not receive your bill in the mail by September 8, please call the Tax Office (585) 340-8626.


If you have an escrow, the bill will be sent to your bank.

A: New York State Law* dictates that you are responsible for the taxes on your property even if you did not receive a bill or if it went astray in the mail. You can access and print your bill directly from www.monroecounty.gov (View/ Pay Taxes Online)

A: Unfortunately, New York State Law* does not allow the Town of Penfield Tax Office to forgive penalties under any circumstances.

*Per New York State Law Real Property Tax Law §922, the failure to mail any statement or the failure of the owner of the property to receive the statement does not in any way affect the validity of the taxes or interest prescribed by law.

A: Banks discourage the use of online banking for tax payments. They WILL NOT guarantee your payment will be delivered to our office by the due date. Online bank checks arrive in our office with no U.S. Postmark, therefore we use the date the payment arrives as the process date. If mail is lost or delayed by the Post Office, you will be responsible for any accrued interest.