F.A.Q: Tax Office
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How do I get a receipt for my tax payment?
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A: Current year receipts/statements are available online at www.monroecounty.gov . If you check the box in the upper right hand corner of the payment stub and include the stub with your payment, the Tax office will mail you a receipt. You can also call the Tax Office (585) 340-8626 and we can email one to you.
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When should I receive my tax bills?
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A: Town and County Tax bills are mailed the last business day in December. If you do not receive your bill in the mail by January 8, please call the Tax Office (585-340-8626).
School Tax bills are mailed the last business day in August. If you do not receive your bill in the mail by September 8, please call the Tax Office (585) 340-8626.
If you have an escrow, the bill will be sent to your bank.
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Can the Town of Penfield Tax Office forgive my penalty?
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A: Unfortunately, New York State Law* does not allow the Town of Penfield Tax Office to forgive penalties under any circumstances.
*Per New York State Law Real Property Tax Law §922, the failure to mail any statement or the failure of the owner of the property to receive the statement does not in any way affect the validity of the taxes or interest prescribed by law.
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Can I pay my tax bill using my online banking?
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A: Banks discourage the use of online banking for tax payments. They WILL NOT guarantee your payment will be delivered to our office by the due date. Online bank checks arrive in our office with no U.S. Postmark, therefore we use the date the payment arrives as the process date. If mail is lost or delayed by the Post Office, you will be responsible for any accrued interest.
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