NYSEG and RG&E remind customers to be safe and ask for photo identification whenever anyone approaches them claiming to be a NYSEG or RG&E employee or agent working on behalf of either company. Customers should also not hesitate to ask for the name and phone number of a supervisor they can call to verify the person’s identity.
All NYSEG and RG&E employees carry photo identification.
Because of some recent complaints, NYSEG and RG&E also remind customers that they do not market energy door-to-door, that NYSEG and RG&E employees would never ask a customer for an account number or a bill, and that they would never contact a customer and ask for an account number or any other personal information.
About NYSEG and RG&E: NYSEG and RG&E are subsidiaries of Iberdrola USA. NYSEG serves 873,000 electricity customers and 259,000 natural gas customers across more than 40% of upstate New York. RG&E serves 362,000 electricity customers and 299,000 natural gas customers in a nine-county region centered on the City of Rochester. Providing outstanding customer service and meeting our customers’ energy requirements in an environmentally-responsible manner, NYSEG and RG&E are valuable assets to the communities we serve. For more information, visit http://www.nyseg.com/ and http://www.rge.com/.
About Iberdrola USA: Iberdrola USA, a subsidiary of global energy leader Iberdrola, S.A., is an energy services and delivery company serving about 3 million customers throughout upstate New York and New England. For more information about Iberdrola USA, visit http://www.iberdrolausa.com/.
Rochester, NY, November 23, 2010 - NYSEG and RG&E