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Town Facilities Temporarily CLOSED | Property Tax Payment
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COVID-19 Community Resources


If you are experiencing fever, cough or shortness of breath, call your healthcare provider. Do not visit your doctor’s office or an emergency room without calling first so staff members can take appropriate precautions. If you do not have a health care provider, contact the Monroe County Department of Public Health’s COVID-19 hotline or email:

PHONE: (585) 753-5555

How to protect yourself from COVID-19:

  • Wash your hands often with soap and water for at least 20 seconds (the length of the “Happy Birthday” song from beginning to end, twice). If soap and water are not available, use an alcohol-based hand sanitizer. 
  • Follow step by step instructions here:
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with your sleeve or a tissue (then throw the tissue in the trash).
  • Clean and disinfect frequently touched objects and surfaces.
  • The CDC, NYS DOH and the Monroe County Department of Public Health DO NOT recommend the routine use of facemasks or respirators in the community at this time. Moreover, healthcare providers and their patients ill with other diseases need the limited number of masks available.

Town Information

March 23, 2020 - 12:30 PM

Supervisor’s Update
Here we are on March 23; the past few weeks have been fast-moving and life-changing as we enter new territory globally and right here in Penfield. 
We all have a role to play in reducing the spread of COVID-19. The Town’s primary focus is protection of staff and residents by helping to interrupt the chain of transmission in the community. 
What we are doing at the Town: 
  • Facilities/Services - Although Town offices and facilities are temporarily closed, we are maintaining essential staff and services. As always, we will respond to emergencies like fallen trees, highway and sewer issues, and wind, snow, and ice management. 
  • Meetings - We are working closely with county, state and federal leaders and following state of emergency directives. Near term meetings have been cancelled. Future meetings are being decided week to week, but expect them to be cancelled through the next several weeks. When we do resume, remember you can watch and participate remotely through our Penfield TV resources.
  • Town Staff - Town employees are working remotely, monitoring email and voicemail. They are helping residents manage as best they can over the phone and online; please be patient, we are handling the most urgent matters first.
What can wait: 
  • The due date for 3rd and 4th property tax installments has been extended to April 30 with no penalty. In-person payment of real property taxes at all county and town facilities is prohibited during this State of Emergency. See details at
  • Non-urgent matters. Please email departments (contact info at with specific questions and be patient as we triage customer service from our homes. 
What you can do:

  • Use our parks and trails but observe social distancing. Walk apart and don't cluster, keep dogs on leashes and clean up after them for the good of all.
  • Be mindful--playing basketball is not social distancing, sharing playground equipment is not social distancing.
  • Report emergencies to 911. If you see any hazards or threats to public safety (like fallen trees or other unsafe conditions) do not call our DPW. Call 911 and they will contact the Town DPW. If you call DPW directly you will get voicemail and the response may not be timely because staff could be deployed to another task.

  • Submit your Census information online while you are at home practicing social distancing. Why? You will help your community. The federal and state response to COVID-19 is an example of the importance of being counted and being seen. Deployment of resources is influenced by  demographics. Be sure to include children in your count, they have historically been under-counted in previous census efforts. 
“Ignore the hype, don’t flush a wipe!”
Here's a critical issue we were about to address even before COVID-19, and the behavior has gotten worse in recent weeks--the flushing of wipes and other materials down the toilet. Really? Yes, really. This may seem trivial, but our sanitary sewer system is being strangled by “flushable” wipes. To be clear, ONLY toilet paper is flushable. Wipes clog and strangle pump stations no matter what a product claims to be safe. With all the cleaning and sanitizing during the COVID-19 outbreak this situation has become even worse with people flushing cleaning wipes and paper towels down their toilets. Just because a wipe appears to clear your plumbing does not mean it has cleared the town and county sewers and many pump stations along the way. Our community does not need a completely preventable sewer emergency now or ever. Please do your part and "ignore the hype, don't flush a wipe!" Learn more about the issue:
Lastly, I would like to recognize the efforts of town staff to serve our Penfield community while following directives to keep themselves and their families safe. We will keep the Town-related facts and essential services coming. I am proud of Town employees and their quickness to identify community needs and adapt to new working conditions. They are innovative, committed, and have your back.
I also want to thank all of you in the Penfield community for your patience and support. Please continue to be good to one another. Check on your neighbors (especially seniors) with a simple phone call. Follow directives for social distancing, hand washing, and the like. 
Down the road, when it's appropriate, please remember to support our local business community. Some local restaurants have been rapidly innovating; take-out and curbside meal delivery is available around town if you need cooked meals. When we come out the other side of this, our Penfield businesses will need your patronage more than ever -- many of them support us, children's sports leagues, and other community groups all year long. Indeed, strong businesses make a strong community.
Stay home, stop the spread, save lives.
Be well,
COVID-19 Town of Penfield Documents
2020-03-18 SOE-Town
State of Emergency Town of Penfield
COVID-19 Update
Town Department Contact List
Phone, Fax, and Email
Town closings and cancellations in response to COVID-19
March 15, 2020 @ 3:30 PM
2020-03-12 Town facilities, programs, coronavirus protocol
2020-03-12 Public meetings and alternatives for participation

Town of Penfield
3100 Atlantic Ave, Penfield, New York, 14526 - (585) 340-8600
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