If you have an emergency call 911. Do not wait for Animal Control to respond.
The Town of Penfield’s Office of Animal Control enforces the local Animal Control Ordinance “to protect the health, safety and welfare of persons; to protect and preserve public and private property, peace and good order; and to promote the taking of effective and appropriate action when wildlife or animals become a nuisance, destroy property or menace an individual or domestic animal.” (Penfield Town Code)
Chapter 90 - Animals
Article III - Animal Control Officer
Animal Control responds to resident calls regarding ordinance violations, lost and found pets, and suspected rabid wildlife. The office loans Have-a-Heart traps to residents and provides community education on wildlife and domestic animal safety. Officers also conduct a periodic dog census and assist with New York State licensing.
The Office of Animal Control is staffed by one full-time and two part-time Animal Control Officers. An officer is always on call.
Officer Steven Schicker
Don Mack Building
1587 Jackson Road, Penfield, NY 14526
Duties and authority of Animal Control, Protection and Enforcement:
- Act as a Town Dog Control Officer as provided in the Penfield Dog Ordinance
- Cooperate with New York State and Monroe County wildlife officers, police and peace officers in dealing with wildlife problems
- Destroy or arrange for the destruction of animals, and in the case of animals with rabies or suspected of being rabid, arrange for the delivery of the destroyed animal's brain to the Monroe County Department of Health
- Take and release wildlife to the wild
- Render assistance to residents of the town whose persons and/or property are threatened by wild animals
- Report cases of cruelty or suspected cruelty to animals to the Humane Society of Rochester and Monroe County
- Deliver injured wildlife to a New York State licensed rehabilitator
- Deliver sick wildlife, other than those with rabies or suspected of being rabid, to a duly licensed veterinarian
- Issue appearance tickets for violations of local laws and ordinances and New York State laws pertaining to Animal Control
Animal Control Services
Residents may borrow Have-a-Heart traps from Animal Control for one week during the months of April through November on Saturdays, 9:00 AM to 12:00 PM. There is a $25 security deposit for this service. When an animal is trapped, residents are to call Animal Control. An officer will retrieve the trap and release the animal to the wild. Animal Control will also retrieve privately owned traps with a captured animal, release the animal, and return the trap to its owner.
Animal Control does not manage wildlife unless an animal is sick, injured, or is aggressive. In general, wildlife should be left alone. Issues relating to wildlife should be directed to the New York State Department of Environmental Conservation at 585-226-5380.
Missing and Found Pets
Residents may post missing or found pets on this website and on Penfield TV. Please complete the form for missing or found pets and drop it off to the Animal Control office, or mail it to Animal Services, 3100 Atlantic Avenue, Penfield, NY 14526. You may also use the form as a guide and phone in the information to 340-8616. No personal information will be distributed.
When to call Animal Control
- To report any violation of the Animal Control Ordinance
- If you suspect a domestic or wild animal has rabies
- To report animal abuse (or call the Humane Society of Greater Rochester Animal Cruelty/Law Enforcement 24-Hour Hotline at (585) 223-6500)
- To report an unleashed dog at large
- To report a lost or found pet
- To borrow a Have-a-Heart trap or request pick-up of an animal caught in a borrowed or privately owned Have a Heart trap
- If you have captured a wild animal in a trap (call for special details regarding skunks). There is a limit of five trapped animals per year.
- To request an educational presentation
When NOT to call Animal Control and options
- To retrieve a wild animal from within your house or other structure.
Although Animal Control cannot remove the animal, please call for a referral to a wildlife nuisance operator or rehabilitator.
- To report a dead animal on a roadway.
Instead, call the Town Highway Department at 340-8710. (The Department of Public Works removes dead animals from town and county roads. New York State DOT removes carcasses from state-owned roads. DPW will contact NYSDOT when necessary.)
- To remove a dead animal from private property.
To dispose of deceased wildlife such as raccoon or possum you may bury it (the hole should be at least three feet deep) or place in a plastic garbage bag (place bag into second bag) and place in trash container. Call Animal Control or NYSDEC with any questions.